Privacy Policy

Last updated: 11 September 2026

1. Who we are

ClenDrain provides drainage services for domestic and commercial customers. For the purposes of UK data protection law, ClenDrain is responsible for the personal information described in this notice.

You can contact us at info@clendrain.com or by telephone on 07749 327 369.

2. Information we collect

Depending on how you contact or use our services, we may collect information such as your name, telephone number, email address, property or service location, details of your drainage problem, appointment or job information, correspondence, and information needed to provide a quotation, carry out work or manage an account.

Our website may also collect limited technical information, such as device, browser and cookie information, where this is necessary for the website to operate or where you have agreed to optional cookies.

3. How we use your information

We use personal information to respond to enquiries, prepare quotations, arrange and provide drainage services, communicate about appointments and work, manage customer records, deal with payments and accounts, improve our services, protect our business and website, and meet legal or regulatory obligations.

4. Our lawful bases

Depending on the circumstances, we process personal information because it is necessary to take steps at your request before entering into a contract, to perform a contract with you, to comply with a legal obligation, or because we have a legitimate interest in operating and improving our drainage business. Where the law requires consent, for example for certain non-essential cookies or marketing, we will ask for it.

5. Who we may share information with

We may share information with trusted service providers where this is necessary to run our business or provide our services. This can include website hosting and form providers such as Wix, IT and communications providers, payment or accounting providers, professional advisers, contractors or suppliers involved in a job, and public authorities where disclosure is required by law.

Where Google services are used on the website, such as Google Reviews or related website services, information may also be processed by Google in accordance with the relevant service settings and privacy terms.

We do not sell personal information.

6. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including dealing with enquiries, carrying out work, maintaining appropriate business and accounting records, resolving disputes and meeting legal obligations. Retention periods may therefore vary depending on the type of information and our legal or operational requirements.

7. Keeping your information secure

We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse or disclosure. Where third-party providers are used, we select services that provide appropriate security measures for the information they process on our behalf.

8. International transfers

Some website, cloud or technology providers may process information outside the United Kingdom. Where this happens, we will rely on appropriate safeguards or another lawful mechanism recognised under UK data protection law.

9. Your data protection rights

Depending on the circumstances, you may have rights to ask us for access to your personal information, to correct inaccurate information, to erase information, to restrict or object to certain processing, or to receive information in a portable format. Where we rely on your consent, you can withdraw that consent at any time.

To exercise a data protection right, contact us at info@clendrain.com. We may need to ask for information to confirm your identity before responding.

10. Cookies

Our website may use cookies and similar technologies. Cookies that are strictly necessary may be used without consent. Where optional cookies are used for purposes such as analytics, advertising or other non-essential functionality, you should be given a choice before those cookies are set.

When the ClenDrain website is published on Wix, the website's cookie settings and consent banner should be configured to reflect the cookies and third-party services that are actually in use.

Read our Cookie Policy for more information about cookies and similar technologies.

11. Contact forms

When you submit a quote or contact form, we use the information you provide to respond to your enquiry and, where appropriate, take steps to provide a quotation or service. Form submissions may be processed and stored by our website platform or other service providers used to operate the form.

12. Complaints

If you have a concern about how we use your personal information, please contact us first so we can try to resolve it. You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.

Visit the ICO website to make a data protection complaint.

13. Changes to this policy

We may update this privacy policy from time to time to reflect changes to our services, website, technology or legal requirements. The latest version will be published on this page.